13 Facets Of the Position Of Remote Workers In Hospitality

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Since the rise of remote work in 2020, every industry has been hearing and talking about the benefits of remote opportunities. Employees have been enjoying working from home. New industries have been chomping at the bit. Employers have been seeking ways to integrate their roles with remote positions. 

Here on the Culinary Staffing blog, the question we’re asking is, what is the position of remote workers in hospitality? How do you mesh in-person, customer-first hospitality work with a work-from-home model? Read on to learn the answer!

What Is the Position Of Remote Workers In Hospitality?

The position of remote workers in hospitality is still unfolding as you read this blog. Hospitality is, by nature, a tactile, on-site experience. How can businesses create remote opportunities when guests are there on the premises? The answer is found in specific positions and creative solutions. If crafted with care, remote positions in hospitality benefit the business, the employees, and the customers.

8 Benefits of Remote Workers In Hospitality

Remote work has been shown to benefit company profits, employee morale, and overall productivity and success. These eight benefits of remote workers in hospitality showcase the benefits of remote work in general, and specifically in how remote opportunities improve hospitality businesses.

1. Cost Savings

The cost savings of remote workers in hospitality are primarily related to on-site employee comfort amenities. The more employees work from home, the less costs you need to devote to on-site space for staff.

2. Greater Talent Access

Hiring remote employees allows you to hire from a pool of national and even international candidates. This gives you greater talent access for every remote role you want to fill.

3. Flexible Scheduling

Flexible scheduling is one of the most sought-after benefits for staff seeking remote opportunities. For the hospitality industry, flexible scheduling means you can hire for all shifts with ease.

4. Increased Productivity

Remote work opportunities have been proven to increase productivity in employees. This is due to a mix of a lack of commute time and an increase in comfort, leading to better focus on work. Enjoy this boost to your productivity with the remote roles you offer.

5. Reduced On-Site Staff Support

Reduced on-site staff support is tied to the cost-saving benefits of remote workers in hospitality. In addition to saving costs, this benefit also saves you space which can be used for guest purposes and expanded services.

6. Scalability

The scalability benefit of remote workers in hospitality comes into play with how much you can do for your business with remote workers helping you along. You can expand your physical space, all while having more work put into the business from a larger pool of employees.

7. Environmental Sustainability

Environmental sustainability is an ongoing goal for every business. Remote workers in hospitality help you succeed in this goal by taking up less of a carbon footprint for your business, particularly in the lack of a commute.

8. Expanded Operating Hours

Your operating hours have the opportunity to expand with remote workers in hospitality because you can hire people who work in vastly different time zones. This benefit is most often useful in customer service because you can have people available for customer requests at all hours of the night.

5 Key Remote Hospitality Roles

Not every hospitality role can be remote, but many integral roles fit the work-from-home model. These five key remote hospitality roles are the best place to start your remote opportunities. You can hire new candidates in a remote setting, and offer remote work to current employees in these roles.

1. Customer Service Representatives

Customer service representatives work well in remote hospitality roles for all locations. These remote roles can handle incoming calls and booking requests from the comfort of a work-from-home setup. 

2. Virtual Concierge Services

Virtual concierge services are a step above remote customer service representatives. You can design virtual concierges to be able to act on guest requests and prepare itineraries for guests.

3. Remote Revenue Managers

Your revenue managers are a vital component of your business. They don’t, however, need to be onsite to be at work. These roles can be transitioned to remote positions with minimal effort.

4. Remote Marketing Experts

Your marketing team is equally as able as your revenue team to seamlessly transition to remote work. All they need is a laptop and strong internet to manage your marketing efforts. 

5. Remote Training and Development Staff

The heart of running a business successfully long-term is training your staff and helping them grow with your business. To act on this goal, it’s best to have training and development staff integrated into your team. These team members can work remotely, and conduct trainings remotely to further boost efficiency.

Expanding Your Remote Hospitality Opportunities

The more you can expand your remote hospitality opportunities, the more you can enjoy the benefits of remote work. From saving costs to increasing employee satisfaction to raising the bar of your guest experience, remote work elevates your business. 

The best way to start expanding your remote hospitality opportunities is to choose a few roles for remote eligibility. Customer service or accounting positions are a good place to start. The more you explore how remote roles work for you, the more roles you can open for remote employees. 

Frequently Asked Questions About Remote Hospitality Staff

The growth of remote work across all industries has come with many questions for business owners and hiring managers. Those questions include:

  • Which positions can be done remotely?
  • How do you balance remote and on-site roles?
  • How does remote work benefit both staff and the business?

Deciding to offer remote roles comes with the expectation of answering those questions first. Our answers to these frequently asked questions will ease your process of expanding your remote role offers.

What Is Remote Hospitality?

Remote hospitality refers to the ever-growing function within the hospitality industry of remote work opportunities. Remote hospitality can include positions from customer service to accounting professionals to virtual concierges. 

This remote facet of hospitality also plays a substantial role in the tourism sector of hospitality. The tourism industry is based on making life easier for tourists, which can easily be done through remote work in many situations. Some prime examples of remote opportunities in tourism include event planners, guide services, and all-inclusive vacation package organizers.

What are Remote Workers Called?

Remote work is often referred to by other names, such as:

  • Telecommuting
  • Virtual jobs
  • Remote jobs
  • Home-based jobs
  • Flex time positions
  • Hybrid work
  • Distributed workforce design
  • Digital work
  • Work-from-home positions

These terms are, for the most part, synonymous. If you’re seeking out remote hospitality employment, be sure to expand your search to include these keywords. From the hiring perspective, find the terminology you prefer and make it easy to find through your chosen hiring platform. 

How Does Remote Work Affect the Hospitality Industry?

Remote work has had a positive impact on the hospitality industry through improved efficiency, cost-savings, and employee satisfaction. Since the rise of work-from-home positions throughout the last several years and the COVID-19 pandemic, there have been many studies done on the benefits of remote work. 

Overwhelmingly it’s been shown that remote work boosts productivity and job satisfaction while saving companies costs at the same time. These positive impacts are reflected in the hospitality industry in all positions eligible for remote work.

How Do Companies Benefit From Remote Workers?

One of the key rewards companies reap from remote workers is the ability to have work done at all hours. When you hire remote workers, you can hire from all around the world and across different time zones. Your customer service team can easily work round-the-clock. Remote workers round out your company around your operating hours and beyond.

What Effect Does Remote Work Have In a Workspace?

Remote work affects the workspace by boosting morale, increasing efficiency, and extending longevity in career lengths. Across all the industries that have adopted remote work into their opportunities, the result is happier employees who stick around and are more productive. 

The more remote opportunities you can offer to existing and incoming staff, the better your business will be. In the hospitality industry, you can seek these opportunities in your customer service, administration work, and any other areas where you can extend work-from-home offers that work for your business model.

Remote Hospitality Staff: Hospitality From Homebase 

The success of remote and work-from-home setups throughout the past several years has shown us, in hospitality and the working world at large, that remote work isn’t going anywhere. From the employee side, remote work provides flexibility in ways we never expected. For employers, remote work has proven itself to boost productivity and profitability. It’s the ultimate win-win situation. 

As a hospitality business owner or manager, your constant task is finding and nurturing talent to build your brand. Offering remote job options is one way to draw in the best of the best and expand a new aspect of your business. 

Culinary Staffing can help you there! Our vetted candidate pool is ready for all your work, remote or on-site. Reach out to work with our staffing experts and find your next great hire today.