Technology In Hospitality Staffing: 9 Facts of Tech Support

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Technology in hospitality staffing and the hospitality industry at large is a key driver of efficiency and ease of work. As a manager or owner in hospitality, you have a lot on your to-do list. From seeking the right front-of-house staff characteristics to mastering restaurant staff training, the last thing you need is congestion in your order of operations. Tech support clears that congestion.

Technology systems of support go hand-in-hand with out-of-the-box ideas for hospitality efforts. Managing energy usage, monitoring revenue, and utilizing staffing solutions all help as well. Here at Culinary Staffing, we support you in your staffing needs and offer guidance in every other category. Read on to learn how technology can change your game in hospitality services.

What Is the Role of Technology In Hospitality Staffing?

The role of technology in hospitality staffing is built around the need for greater efficiency with less direct effort. Implementing tech solutions saves you time and countless headaches. For hospitality staffing, tech can help with everything from onboarding new employees to scheduling your staff to managing payroll. 

Technological Needs In Hospitality for Staffing Management

There are support programs that make it easier to manage your staff, which lessens your hiring needs. More employees stick with employers who manage them well. If you don’t already use these programs, add them to your operations today! Of all the technological needs in hospitality for staffing management, these three options are some of the most crucial:

1. Employee Scheduling Software

Employee scheduling software, such as ShiftWizard, 7shifts, or Deputy, makes it easier to manage your staff. The key elements to look for in this software are ease of use, mobile-friendly operations, and visibility for your staff.

2. Onboarding Programs

Technology support in onboarding programs elevates your onboarding process and improves employee relations from day one. Some options include Buddy, BambooHR, WorkBright, and Rippling. The more customizable the program is, the better. You can pair any program with an agency like Culinary Staffing to ensure you hire and train the best of the best.

3. Labor Cost Management Software

Labor cost management software is where staff support and accounting efficiency meet. Programs such as HotSchedules and Shiftboard offer insight into your labor cost while supporting the scheduling and management of your staff. 

Unique Tech and Time-Saving Support for Hospitality Businesses

Not all tech and support systems for hospitality are on-the-nose obvious. There are time-saving solutions that will change your work world. These three options simplify your task list. As you introduce these options to your business plan you’ll find your work getting easier and easier. 

1. Staffing Agencies

Staffing agencies have been around since the 1800s, with more modern agencies entering the scene in the 1900s. As staffing needs evolve, agencies twist and turn to fill the role needed by hospitality businesses. Culinary Staffing has been honing its skills since 1999. We’re ready to bring you the staff who will help your business grow and thrive.

2. Energy Management for Environmental Efforts

Energy management in hospitality businesses has been more important than ever in recent years. On one hand, there’s the ecological need to support the planet. On the other, there are business benefits to being eco-friendly, such as a lower cost of running your business. A program such as Telkonet EcoSmart helps monitor and improve energy usage.

3. Automated Revenue Management

Automated revenue management is a tech space with direct business profit benefits. A software system along the lines of Duetto offers you a cloud-based revenue management program. With that support, you can make real-time updates to your profit plan with insights into your revenue operations. 

Upcoming Hospitality Tech Solutions

Exemplary hospitality business performance rests on looking toward the future and planning ahead. This is especially true for hospitality tech solutions. As technology advances faster than ever before, new technology for companies becomes more important. These three up-and-coming hospitality tech solutions keep you ahead of the curve. 

1. Chatbots As Employee Support

Chatbots can fill a role in employee support as a way for guests to receive automated responses to questions about reservations, seating, and more. This use of chatbots takes tasks off the shoulders of your employees. 

2. Virtual Concierge and Host Software

Virtual concierge and host software is similar to chatbots but is much more comprehensive. Options such as ALICE and Eleanor cover your concierge and host needs with ease.

3. Digital Records of Guest Preferences

Enhancing the guest experience is the constant goal of hospitality businesses. Digital records of guest preferences are an option to achieve that goal. Many of the tech programs mentioned throughout this blog help in this regard. 

How Technology Solves Hospitality Headaches

Technology solves hospitality headaches for management, staff, and guests. For management, technology takes care of:

  • Day-to-day tasks
  • Revenue and accounting management
  • Automated guest services
  • Employee management and HR work

When it comes to staff, technology offers support in:

  • Managing payroll and direct deposit services
  • Updating schedules for ease of accessibility
  • Maintaining a record of tax information
  • Organizing communication throughout the team

Technology also can be guest-facing, working to:

  • Simplify the check-in and check-out process
  • Improve dining experiences through order recognition and payment digitization
  • Ease access through mobile support in valet, room keys, and meal or service ordering

Technology provides the ability to spend more time on what matters, with tech taking care of small tasks. For everyone working in and benefiting from the hospitality industry, tech support adds joy to the entire experience.

Frequently Asked Questions About Hospitality Staffing Tech

Technology in hospitality staffing and the greater hospitality industry is a tool. It’s meant to alleviate aches and pains around time management, operational efficiency, and guest and company satisfaction. The wide-ranging benefits of tech support lead to many questions about the use of technology in hospitality. Our answers to these FAQs provide further insight.

What are the Technologies Used In the Hospitality Industry?

Some of the key technologies used in the hospitality industry are:

  • Contactless payment tech
  • Voice search and voice control programs
  • Robotic support
  • Mobile check-in software
  • Facial recognition technology
  • Artificial intelligence
  • Energy-saving technology for sustainability and eco-friendly systems
  • Automated messaging
  • Smart reserved parking
  • Predictive analytics

These are a fair few of the technology support options available in the hospitality industry. As tech support as a business need continues to grow, who knows what we’ll see in hospitality in the next five years?

Some of the top hospitality technology trends in 2023 are:

  • Artificial intelligence
  • Machine learning
  • Internet of Things
  • Augmented reality
  • Virtual reality
  • Robotics and automation

Everything on this list has one thing in common: a connection with new waves of tech, ways of thinking, and powerful AI support. AI and related technology are continuing to flourish and find new ways into the hospitality industry.

What Is the Staffing Crisis In the Hospitality Industry?

Despite the upward-moving hospitality trends of 2023 and 2024, the staffing crisis in the hospitality industry remains a pain point. As of June 2023, 82% of hotels surveyed by the American Hotel and Lodging Association reported a staffing shortage. 

That may sound frightful, but there is a solution: Culinary Staffing! Working with a staffing agency means you are a call away from the staff you need. We have a robust network of ready-for-work employees who are never more than a chat with our experts away.

What Is the Biggest Challenge Facing the Hospitality Industry?

Hiring and retaining staff is one of the biggest challenges facing the hospitality industry. This isn’t new, it’s always been something hospitality management contends with as part of their work. What’s new are the ways hospitality businesses can approach staffing concerns. Staffing agencies have been growing in recent years, to rid the world of staffing issues. 

The years of the COVID-19 pandemic tested the limits of staffing agencies. Could we handle a steep drop in staff available? How would we manage to bring people back in the doors? The answers we found are consistency and care. We approach every situation with our staff from a position of providing consistency and caring for them. This results in a ready-for-hire staff pool.

The current and upcoming trends in the hospitality industry include:

  • “Bleisure” travel and experiences for guests who are looking to unwind without fully unplugging from their work.
  • Growth in customizable guest interactions and services.
  • Greater focus on sustainability.
  • More and more digital support.
  • Increased use of AI and machine learning as employee and business support.

We’ll see these trends expand in 2024 and the further years to come. Hospitality is shifting with the malleable wants and needs of guests, and the trends reflect those changes.

Hospitality Staffing Tech: What’s the (Hard) Drive Behind Your Staffing Solutions? 

Using technology in hospitality staffing gives you support and an easier-to-manage workload day in and day out. Supporting tech and other time-saving systems make it less stressful to manage your business. Come back to this Culinary Staffing blog for tech inspiration, and reach out today to start working with our pool of qualified candidates.